[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"nav-tree":3,"article:maintenance-request-guidance":18},[4,12,14,16],{"_key":5,"article":6,"parent":11},"7546b0dbcb13",{"_id":7,"description":8,"slug":9,"title":10},"7956ac2e-bd2a-4b0f-ad7f-bb0e3e24e7f1","Instructions for logging into your Community's management app for the first time.","log-in-first-time","How to log into your account for the first time",null,{"_key":13,"article":11,"parent":5},"4c1c5a90ab65",{"_key":15,"article":11,"parent":13},"5245c9866c30",{"_key":17,"article":11,"parent":11},"6ff5f2ecd7c5",{"_id":19,"body":20,"description":72,"slug":73,"title":76},"4b0b3c2b-d10e-4b9e-8a33-5177586f0938",[21,32,40,48,56,64],{"_key":22,"_type":23,"children":24,"markDefs":30,"style":31},"cb74b79ddfdc","block",[25],{"_key":26,"_type":27,"marks":28,"text":29},"af219cc3f77d","span",[],"Review draft: Maintenance request guidance",[],"normal",{"_key":33,"_type":23,"children":34,"markDefs":39,"style":31},"a8721c0902a4",[35],{"_key":36,"_type":27,"marks":37,"text":38},"647fea04f366",[],"1. Select the pencil beside Maintenance requests.\n2. Enter an Immediate assistance message with the appropriate property-maintenance contact, such as an approved vendor, board contact, or handyman.\n3. Describe Supported in-unit request types so residents understand the responsibilities the community accepts.\n4. Save with the checkmark or cancel with X.",[],{"_key":41,"_type":23,"children":42,"markDefs":47,"style":31},"025955b140e1",[43],{"_key":44,"_type":27,"marks":45,"text":46},"ebe91bb8c363",[],"Depending on community responsibilities, examples may include windows, doors, exterior areas, balconies, or roofs. Joe noted in-unit responsibilities are common in condominiums but not exclusive to them.",[],{"_key":49,"_type":23,"children":50,"markDefs":55,"style":31},"617cedfdae82",[51],{"_key":52,"_type":27,"marks":53,"text":54},"5d309e2f573d",[],"A property-maintenance contact is not a replacement for emergency services. For an actual fire, medical, or police emergency in the United States, call 911. Do not reuse the demonstration contact information as a real service contact.",[],{"_key":57,"_type":23,"children":58,"markDefs":63,"style":31},"2ec9629102b3",[59],{"_key":60,"_type":27,"marks":61,"text":62},"64eecb4dfc99",[],"Review needed: where and when this guidance appears to residents. The Settings fields were captured, but the resident request workflow was not demonstrated.",[],{"_key":65,"_type":66,"alt":67,"asset":68,"caption":71},"dfba3fb31144","image","Solume maintenance settings with Immediate assistance message and Supported in-unit request types",{"_ref":69,"_type":70},"image-9c96f0f22fc3203d049ddc107d9849ec042efc1a-3110x620-png","reference","Set community-specific maintenance guidance. The demo contact is redacted.","Set property-maintenance contact guidance and supported in-unit request types in Solume so HOA or condo residents understand the community’s responsibilities.",{"_type":74,"current":75},"slug","maintenance-request-guidance","Maintenance Request Guidance"]